Fashion Doll House

TERMS AND CONDITIONS

IMPORTANT:

1. Customers who want to order must pay in advance before the shipping of orders.
2. We directly import our products from Korea by batch so if a particular product is out-of-stock you may leave a message or PM us and pay at least 50% of the item's price before we add your order to the next batch of products to be imported.

ORDERING
1. Check what item/s you want to order.
2. check whether the item is available/on-hand.*
3. Fill out Fashion Doll House order slip after choosing what product/s you want to order.
4. Fill out all required questions and do follow the format of placing your orders.
*In case the item is out-of-stock, you may send a message if you want to place an order in advance.

PAYMENT
1. We require full payment before shipping any item/s.
2. For advance orders, we require 50% down payment before placing your order to the next batch or incoming products. Down payment should be settled on or before the cut off. The remaining unpaid balance should be settled before we ship your package/orders.
*Note, the earlier you pay the earlier we can buy your orders in Korea because there will be chances that your orders will be out of stock since we also have other customers ordering in advance.

ABOUT DELAY OF SHIPMENT
1. Please note that we can only give time estimates.
2. We can’t give nor guarantee specific schedules due to unexpected delays/problems which may occur during the process.
3. Due to the nature of a pre-order, patience is a must. Please be prepared for delays in arrival.*
*It may be any of the following reasons: supplier, shipping or custom issues. Rest assured your orders will be delivered.

FOR ON-HAND ITEMS
1. After your reservation ,you are required to pay the full amount within 2 days.
2. For failed payment, your reservation will automatically be cancelled to give way to other customers.
3. Orders will not be shipped until full payment is settled.

SHIPPING
1. We will send a picture of your order/s through a facebook message before packing your order.
2. If your order/s are complete and you are already fully paid or your order is on hand, we will ship it the next day.
3. Once the parcel is forwarded to the courier, we will send the tracking number immediately.*
4. We shall not be held liable for any delay or non-delivery of shipment due to acts of God, natural calamity or bad weather condition.
* we have no control of it but we can help you track the package.

OUT OF STOCK ITEM/S
1. As there may be a delay between the time when the order is placed and the time when the order is paid, the stock position relating to particular items may change.
2. If an item you have ordered becomes out of stock, we will advise as soon as check our supply.*
*Please provide alternative order/s. It's either different color or style. If alternative order/s is also out of stock, we will refund your payment.

WRONG / DEFECTIVE ITEM/S
1. In case of shipping mistakes, do contact us immediately.
2. For authentication purposes, we reserve the right to request for photos of the wrong item/s shipped to you.

RETURN AND EXCHANGE POLICY
1. No return, no exchange for items received in good condition.
2. Only products considered with defect or wrong (If we sent the wrong color, wrong item, wrong size) can be exchanged.
3. If you have received a defective/wrong order but didn't inform us within 2 days, no returns are allowed.
4. You can be rest assured, however, that all products are carefully checked and packed before being sent to you.

PAYMENT REFUND
1. Once downpayment or full amount is paid, you are not allowed to ask for refund without any valid reason/s.
2. Only out of stock and damaged/wrong items will receive refund (Shipping fee not included for damaged/wrong items). Please take note that we will send the refund after we received the damaged/wrong item.


CONTACT DETAILS
FB account: facebook.com/fashiondollhouse
E-mail us at: dollhouse0901@gmail.com